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Posted
Oct 29 2008, 12:05 AM
My apologies on the gap between posts - travel schedule is
heavy this time of year as we're deep in planning for some new projects you'll
be hearing more about soon. So I haven't
had chance to respond to some your comments and suggestions for a while. It's
great to see the volume of questions from EA SPORTS fans who are interested in
more in depth of information about our titles.
In the very near future we'll have some informative destinations where
fans can interact directly with development team members for all of our EA
SPORTS titles. More on that soon...
I do however want to make the point that is nigh impossible
for me to personally chase down answers to all of your questions, and to be
blunt that was not the intention of this blog. I expect our fans to be heard
though, and we have a full team of people working to address your concerns to
make your experience even better. But,
rest assured, I love reading the colorful banter and I will do my utmost to
direct you to the appropriate destinations where you can get the information
you are looking for...so keep the comments coming.
In the meantime, here are a couple of updates that address
some of the concerns mentioned above as we head into the weekend.
Hatch and a few
others have asked about "dirty disc errors" on NHL 09?
I'm happy to report that our NHL team has addressed the
dirty disc errors that were appearing on the Xbox 360 versions of the game in a
new patch coming soon. They've also
taken an already great playing game and made it better with some important game
play fixes.
I say this a lot, but we're all grateful in this industry
for the power of the online experience to not only be able to host millions of
games each day across the world, but we're also able to bring new game updates
post launch. No piece of software is
ever perfect and I know our teams are always hungry to address issues as
quickly as they can once a game has launched.
NHL 09 Producer David Littman has posted a blog that gives a
deep dive on all the work done in the PS3 and Xbox 360 patches. Click here to read the blog.
When will NBA LIVE be
"made fresh daily"?
With the NBA season now underway, we're excited to flip the
switch on one of our most breakthrough innovations of the year - Dynamic DNA in
NBA LIVE 09.
We couldn't start the service officially until all NBA teams
had begun their season. Now that they
have, keep an eye out for an update on EA
SPORTS World as we plan to push our first new stream of data today. The NBA LIVE dev team will be there to give
you all the latest details and help answer your questions.
Finally, I want to reiterate how much I love reading the
commentary. Sure, our goal is always for
it to be positive, but when it's not we also want to have a place you can go to
be heard and get answers.
I have three good recommendations:
-If you have an immediate
issue with getting some aspect of your game to work, we have teams of dedicated
EA SPORTS customer support agents available to address your concerns 24
hours a day. You can submit questions to the customer support team at http://support.ea.com any time, day or
night. Most emails get answered within 24 hours.
-If you'd prefer to talk to
someone rather than email, our customer support line is (650) 628-1001.
- We're also seeing exciting
growth on EA SPORTS World, where we're growing our producer blog content
and we have our community teams actively involved to respond to your
questions and concerns.
On a closing note, I was honored to be at Wembley Stadium
last Sunday to support the NFL in their second regular season game at that
wonderful venue. The game enjoyed much better weather and the contest was much
more entertaining than last year. The New Orleans Saints (without the services
of Reggie Bush) prevailed 37-32 over the San Diego Chargers, with 83,000 fans
being entertained by open and aggressive play from both sides. The game went
down to the final play, when Philip Rivers launched a Hail Mary into the end
zone, which if caught would have won them the game. Alas for Chargers fans, it
was not to be...
Earlier in the afternoon I was at Chelsea to see my Mighty
Reds end the Blues 86-game unbeaten home streak, and go clear at the top of the
Premiership. Long way to go yet, but feeling like this could be the year...